Profile
Philippe Hamel
Project Manager
Lastname:Philippe Hamel
Birth date:February 1977
Address:Trois-Rivières, G8T 1J9, Québec, Canada
Phone:+1-819-489-1061
Email:contact@phamel.net
Website:https://www.phamel.net
Working in development for over 10 years, I have realized how the development world is changing rapidly (and not always in the direction to which most expect it) regularly forcing us to question our methods and tools.
Responsible professional as far as passionate Geek, I love to design and maintain accomplished & customized IT solutions.
Personal qualities:
- Very good adaptability, evaluation and learning ability.
- Facilities for teamwork, but is also able to manage a project in a autonomous way.
- Ability to work under pressure.
- Complete project management (initial meetings, analysis, development, integration / implementation, maintenance).
Employment
- Troubleshooting / Improvement of various applications (.NET, VB6, Delphi, PHP, ASP, proprietary solutions) according to company needs.
- Comprehensive user support.
- Deployment of new solutions according to the needs of the company.
- Continuous and proactive improvement of the company's IT assets.
- Documentation, Inventory Management and IT Procurement.
- Troubleshooting / Improvement of various applications (.NET, VB6, Delphi, PHP, ASP, proprietary solutions) according to customer needs.
- Designing customized solutions, Microsoft Windows (C#, VB.NET), or Web (Framework Symfony2, ExtJs).
- Developments and improvements of methodologies & processus.
- Analysis, design, implementation and monitoring of various solutions for customers (SQL updates, products releases, support).
2007-10
- 2011-07
IQT Solutions
Internet technical support agent
- Training Agent for the technical support staff Level 1 & 2, according to company needs (continuous training program).
- Solving technical problems of internet customers (including Mac specialty), by phone or via remote access.
- Design, development and maintenance of an automated generation project for call reports, used by more than 100 agents daily (HTML/Javascript).
- Design, development and maintenance of a monitoring project of self-training / test of support agents (HTML/Javascript/Ajax).
- Realization of the company's website http://www.renaissancecia.com
- Management, Installation & Maintenance of computer equipment of the company.
- Design & Realization of magazines & circulars for business promotion needs.
- Design & Realization of analysis software for incoming and outgoing phone calls for businesses. Project iOlris for centralized management of telephone networks Project for SMEs. Online management via the company's website
- IT asset management of the company, and installation of technical solutions on-site.
- Troubleshooting / Technical support for developed products, remotely or on production sites.
Education
2003
DEC Equivalence
Management Information Systems
Diploma equivalence asked after my arrival in Québec as a Permanent Resident.
Obtaining the University Diploma in Computer Engineering Technology, class of 1999.
Contact info
Address
Phone
Email
Website